Improving Office Efficiency With Cloud-Based Phone Messaging

For many businesses, the last holdout in the race to office efficiency has been the handling of phone messages. For years, it has been private message customary to record phone messages on one of the pink "While You Were Out" message pads. The messages are then held for or delivered to the intended recipient -- perhaps when he returns to the office or asks for the messages.

You have probably experienced what an error-prone process this can be. Messages can be lost or misplaced by the person taking the message, during the process of hand-delivery, or even by the recipient himself. Unfortunately, these messages often contain sensitive or important call-back information, costing the firm lost time and lost revenue.

With the advent of "cloud-based" applications, the opportunity exists to get control of phone messages without the expense and hassle of purchasing, installing, and maintaining an in-house software product. In addition, a cloud-based system provides added flexibility in making messages available quickly to recipients who are out of the office but have access to the Internet on a mobile device.